The Business Messenger by Intercom - Product Stars
Best products of September 2018

The Business Messenger by Intercom

More than just chat. Intercom's new app platform.

Upvotes 2,195 PH Page >
Matt Hodges
Maker
G’day hunters–me again, with what’s perhaps Intercom’s biggest release ever. No joke. Today we launched the all-new Intercom Messenger. And it’s incredible. We’ve reimagined what a Business Messenger should be, going beyond just chat and opening up a platform that helps businesses accelerate growth across the entire customer lifecycle – acquisition, engagement, and support. Here’s what’s new: 1. Customizable home screen: Like the perfect front desk for your website or app - create tailored experiences for leads and customers when they open the Messenger. 2. Messenger apps: Complete actions in the Messenger seamlessly with a growing library of apps for Stripe, Statuspage, Shopify, Google Meet, Aircall, Product Hunt and more. 3. Extensible platform: Create your own Messenger apps to suit your unique workflows – and enable entirely new ones. Plus, there are new customization options, sounds and more. Best of all, the new Messenger and new apps are 100% free to use with existing Intercom subscriptions. Head over to our website to learn more - www.intercom.com/messenger - or watch our live event - https://www.intercom.com/webinars/the-future - hosted by our VP of Product Paul Adams, today at 9:30 am PT. We’d love to know what you think!
Ben King
@mattnhodges Hi Matt, love the new messenger! Just wondering, when you say they're free to use "with existing Intercom subscriptions", does that mean new customers will have to pay more?
Matt Hodges
Maker
@benkingntu thanks Ben! Good question. There are no changes to pricing, for new or existing customers, with this release.
Imrat Jn
@mattnhodges amazing update to a great product. I use intercom more then email, WhatsApp & messenger. Now was hoping for some PH special jump the queue link here but looks like I just have to wait until its rolled out?
Matt Hodges
Maker
@imrat 🙏🏻 I’ll see what I can do
Oscar Bunting
@mattnhodges This looks awesome! Is there a certain order that the update is rolled out in, or is it just random? Can’t wait to try it out! 👍
Matt Hodges
Maker
@imrat what website/app are you using Intercom on?
Imrat Jn
@mattnhodges have 3 businesses that use intercom, but here is one of them: launchpal.com - app id y7zfkbb1
Seth Louey
@mattnhodges does this mean more conversational bots can be created for intercom? Does this also mean that Intercom should have it's own sub-directory on BotList?
Matt Hodges
Maker
@imrat roger. We’ll get you sorted, mate
Matt Hodges
Maker
@sethlouey it’s certainly a big step towards that. Stay tuned!
joshua bradley
@mattnhodges Looks like a pretty amazing update - any thoughts/case studies on using for ecommerce?
Jeroen Corthout ☕
@mattnhodges Awesome update! Looking forward to using it at Salesflare. 😎
Matt Hodges
Maker
@airjoshb we're so keen to see how our customers, across all industries, make use of the new Messenger. We're keeping a close eye on that now that the new Messenger out there for people to use and make their own!
Matt Hodges
Maker
@jeroen_corthout 🙏🏻
Christian Vanderbeck
@mattnhodges I still can't for the life of me figure out intercom's pricing. Inbox (flat pricing) says "Manage, reply, and resolve conversations with leads and customers as a team" Messages (elastic pricing) says "Leads and customers who received a message from you, sent a message to you, or have logged into your app or website, in the past 30 days." If someone sent a message to you or you replied to a message, how is that messages and not Inbox? What does inbox do if it isn't send or receive conversations/messages?
Matt Hodges
Maker
@christian_vanderbeck happy to help clear things up if you want to mail me directly - matt@intercom.io
Ashish Kumar
Looks cool! Background music in the video was a little too loud though.
Matt Hodges
Maker
@ashfame thanks Anish! We hear you. Will see what we can do there.
James Peter
We've had a great time building an app for the new Messenger that we use internally. Intercom uses a really interesting take on app integrations that I haven't seen before. It works surprisingly well and is easy to develop for. Definitely lots of opportunities for companies to speed up their workflow here with little effort.
Matt Hodges
Maker
@zemaj thanks so much, James! We're super impressed with the app you all built for ChargeDesk. 🙌🏻
Eoghan McCabe
@zemaj 🙏
Ryan Hoover
This is a brilliant move. Intercom's hit the level of scale where they can support an app ecosystem and if done right, we'll see a ton of makers and companies build apps for their Messenger. https://i.imgur.com/iLi56dJ.gif We're happy to be a launch partner (thanks to @imkmf's work). The first app allows you to display your PH product post inside Messenger (GIF how-to above) but we'd also like to build more apps that makers might find useful. Ideas/feedback!? 😊
Matt Hodges
Maker
@imkmf @rrhoover thanks so much for supporting us! We absolutely love your app. So much so we’re using it on our own home screen over at intercom.com 🙌🏻
Ryan Hoover
@imkmf @mattnhodges brilliant 👏🏼
Eoghan McCabe
@imkmf @rrhoover Thank you. ❤️
Anderson Faria Santos
@imkmf @rrhoover @mattnhodges Just wish you guys support multi language help centers... waiting for more then a year for this....
Oscar Bunting
This looks great! Just waiting for this to be rolled out globally. Can’t wait for it to be rolled out to our app, hope we come soon! 🤞
Åke Brattberg 🇸🇪
Looks awesome! Congrats on the launch! 🎉
Matt Hodges
Maker
@akebrattberg thanks mate!
Eoghan McCabe
@akebrattberg 🙏
Pooran Prasad Rajanna
This is really cool... especially checking order status, reordering cards, requesting demo.. way to go
Aleh Tsikhanau
Looks like awesome!
Illia Strikhar
I both like it and am cautious of it. It's sure a great way to get your product updates out, interact with customers at a deeper level, etc. So definitely great for businesses. But for customers it's a layer of extra noise. Intercom is installed on so many websites that i doubt that leads (and even retained users) will check out product updates, or sign up for newsletters via Intercom. Just imagine every other website pour so much information on you within just one tiny widget.
Bernhard Hauser
I like the approach. It reminds me of WeChat's 'app in an app' eco-system and facilitates the most important actions in a messenger-like interface. Some messaging companies out there should take a close look at this product imo
Ariel
I don't understand pricing. Is it another product or just some addition? How much does it cost to have this messenger?
Matt Hodges
Maker
@ariel_jedrzejczak the Messenger is included with all paid subscriptions
Dimo Trifonov
So simple and so mind-blowing. This basically kills our current stack - Smooch, Elevio (knowledge base), Front. Thank you Intercom for bringing all the essential tools required for supporting our members at Feeld.
Mark Johnson
You guys are on fire! Coincidentally, we're actually rolling out Intercom on our site (knottytie.com) today, so this is extra exciting news for us. Hoping we get the new features soon!
Eoghan McCabe
@markjohnson303 Awesome!
Ayush Chandra
Great Job!! 😊Will check it out ! Is this having an Wordpress plugin to use it
Sam Elliott
Will this roll out for iOS/Android chat?
Matt Hodges
Maker
@samelliottsam you can upgrade your mobile apps today! https://twitter.com/intercomeng/status/988809099650400257?s=21
Brian Donohue
Maker
@samelliottsam yesterday's SDK updates make all messenger apps work perfectly with our SDKs. We'll include the homescreen in an upcoming release!
Danny Olinsky
As an Intercom integration partner (Statuspage), we're big fans of the new Messenger and can't wait to see customers using it to support their users during downtime. Would love any early feedback from customers using the app!
Eoghan McCabe
@dannyolinsky 🙏
Ben Legman
Love the new Messenger! We’re thrilled to add an app to the marketplace - allowing visitors to start an audio call with you directly through their Messenger window. We know that’s just the beginning and can’t wait to see the ecosystem develop. The Intercom team provided an easy to use framework and were highly responsive (and fun to work with!) throughout development. It’s been hard to keep it quiet :) Here’s a quick look at Aircall Now on Intercom Messenger: https://aircall.io/aircall-now/
Eoghan McCabe
@ben_legman 🙏
Todd Gower
I understand Intercom is trying to move upmarket into inbound sales. Unfortunately, I don't see many improvements for those of us that use Intercom as a simple customer support channel.
Matt Hodges
Maker
@toddgower1 Hey Todd! We’ve built several Messenger apps that can definitely help support teams better serve prospective and existing customers, including: 1. Article Search app It's like an embedded help center on your website and in your app. 2. Statuspage Avoid inbound support requests when your app or website is down and allows them to subscribe to updates via email or text so they can know when service is restored. 3. Shopify Allow customers to look up order details on their own instead of writing in and asking. 4. Aircall Quickly hop on a call to talk your customers through issues they’re facing so you can resolve them together, faster. 5. Google Meet Walk your customers through a solution face-to-face (optional of course) or using their screen sharing functionality to show how something works/troubleshoot. And of course, we're just getting started. We’re already working on additional apps that will further help support teams as well as marketing and sales teams. Watch this space!
Todd Gower
@mattnhodges thanks for the response. I'll take a look at your suggestions.
Tom Siodlak
This looks incredible! A total game changer for the way people use messaging with customers and clients. I am excited to see what apps are developed 👏🏻
Abhimanyu Rana
Not cool. Good artists copy. Great artists steal? https://www.kayako.com/live-chat-software Sorry!
Christian Vanderbeck
@planetabhi What am i missing?
David Self
@planetabhi wowza
Oscar Bunting
@planetabhi You've got to remember that Intercom's probably been working on this for quite some time. I've liked Kayako for a while, and check it out from time-to-time, only now have I seen that "home screen" section. It's possible it's just a coincidence.
Oscar Bunting
@jmedwards Yeah for this size of an update for Intercom, it's probably been in the works for longer than that.
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