Thanks for the hunt @ryandawidjan!
After the success of the Gravity Weighted Blanket, I was determined to continue my mission to help the world relax a little easier. Today, I’m launching Moonpod!
Moonpod is a lightweight beanbag engineered to make you feel like you’re floating. It’s the perfect complement to the the Gravity Blanket, and I’m truly excited to share it with you today -- we just launched on Kickstarter.
I promise you it is actually the most comfortable thing you will ever sit, work, or nap in.
@ryandawidjan @johnnyfio You may want to read some of the comments about people's experiences with the Gravity Weighted Blanket. I wouldn't go around calling it a "success." It impacts your credibility in a negative way, so then to "promise" something afterward is living on the edge.
Big thanks to @ryandawidjan for hunting!
Been working with @johnnyfio for a while on this amazing product, and we're incredibly excited to bring it to life on Kickstarter!
Happy to answer any questions about the product -- just reply here :)
@ryandawidjan @johnnyfio @gregmschwartz Greg - this looks amazing!
@ryandawidjan @johnnyfio @travelintweeter Thanks for the support Brandon!
Great job!! 😊 Will check it out Does it ship to India?
@ayush_chandra thank you for the support! Unfortunately for launch, to ensure everyone gets their order on time, we cannot ship to India :(
This looks awesome!
@braynelson thanks Braydon! super excited to launch it :)
Very cool looking product, looks like could be great alternative to sitting in my desk chair all day!
@adamkornfield thanks for the note Adam!!
Please consider shipping to Europe!
@pugson Hi Wojtek, Europe is definitely in our plans! We want to ensure that we can safely deliver products to all of our backers before we expand. Thanks again for all of you support!
Don't trust this team to get you an amazing product. I had a lot of issues getting my Gravity Blanket and they were completely unresponsive for 5 months after they said they had delivered it to me (they had not). I was an original backer on Kickstarter and was left behind. It was a horrible experience. I don't recommend using these guys products, they are a marketing machine with no operations or customer success processes.
@dantasman Hi Daniel - We hear you, and we can assure you that the Moon Pod team (different from Gravity) is implementing new strategies, and taking the proper precautions to ensure that Moon Pod backers have a much better customer experience. I'm happy to answer any additional questions!
Krishna Chaitanya 'KC'
@dantasman @gregmschwartz I wish there was at least an apology in that reply! No one knows the truth but a sorry would have gone a long way in getting the backer. It definitely looks like some big goof up that you guys did in the comments section both on this product and the Gravity Blanket.
Word of caution for the community!
@kaycee hey Krishna, thanks for your concern. The Gravity team did its best to fulfill the orders that came through on Kickstarter. The team apologizes to every backer who had a less than ideal experience, Daniel included. With a different team and different processes, we’re working really hard to ensure that this campaign runs smoothly! Let me know if you have any questions about Moon Pod!
Krishna Chaitanya 'KC'
@gregmschwartz Sorry but in all that I mentioned, I forgot to mention that the product looks great! Wish you all the very best! Really hoping that this product pivots the bad experiences from the past.
@kaycee thanks for the kind words, Krishna!
Strongly recommend reading some of the 3000+ kickstarter comments on the Gravity blanket, the campaign that existed before this did. It seems to be an endless stream of people complaining they never received the blanket and were ultimately denied any refund (or even a response). The final product that shipped was significantly smaller than the dimensions promised. The dimensions of the actual blanket are identical to weighted blankets sold on alibaba wholesale, etc, suggesting product wasn't even manufactured for the campaign at all. I don't condone the witch hunt nature that some backers have taken into their own hands, but there's no denying that the satisfaction was exceptionally low for the vast majority of people that backed the prior campaign (myself included).
@runsammrun Gravity has 60,000+ and growing customers that love the product. The kickstarter was completed 100%.
@johnnyfio terrible response
@runsammrun Thanks for the note, and happy to discuss some of your points above. To be clear, Moon Pod is a separate company from Gravity. We’ve made deliberate decisions to do things differently. For example, we're shipping Moon Pod to only the 48 contiguous United States in order to ensure that Moon Pod is delivered safely to all of our backers. Additionally, our manufacturers are ready to handle this campaign and the volume of backers that we're expecting. Additionally, we have a customer support staff ready to handle all of our backers requests.
@runsammrun @johnnyfio Sorry but this response just doesn't do it. Backers of Gravity (I'm one of them) have a right to be vocal about how terrible that customer experience was and to be wary about this new venture. Those who aren't aware, the best advice here is to stay away from Moon Pod. Spare yourselves. Good luck shaking off of the tarnish, John.
@johnnyfio John, there are thousands of backers who have (still) not received their product. They are not invisible and are not in hiding. In fact, they're quite vocal — there are (literally) support groups that have been created to commiserate how awful this campaign was and explore legal options. It is patently absurd for you to suggest it was completed "100%". If thousands of backers do not physically receive the promised final product, how are you calculating this percentage value? This isn't a rhetorical question, I'm truly curious what you mean by "completed 100%" given these circumstances.
I'm genuinely sorry that your last campaign has brought so many enemies your way, but it takes a lot of nerve to come on here and hawk yet another new product and defend your last campaign as if it went all peachy.
@gregmschwartz if your new campaign is so unrelated to the previous one that John was involved in, why does he have *any* association with it? It either is or it isn't — it can't be both.
@runsammrun - thanks for your question, Sam.
Moon Pod was created by John and so was the Gravity Blanket. There is a different team running Moon Pod than the team that runs Gravity Blanket. Different operations team, different customer experience team, different marketing team etc.
The creator of both products is the same, the teams and companies are different.
@gregmschwartz Given they share the same creator, do you have any insight as to why this creator — the same one that is also responsible for creating the product you are selling — is claiming that his previous campaign was completed to 100% and there are thousands of backers still without a blanket and no reply (as evidenced in the Kickstarter comments)? I imagine you have some contact with John since he is your colleague, and I would be grateful if you could pass this question on to him if you are unable to answer it yourself. Thanks for being active on here and replying to the concerns that are posted.
@runsammrun Hi Sam - There are about 400-500 comments on the kickstarter page from about 30 different commenters. I'm unclear where you're getting the number 'thousands' from. Additionally, we are unable to process refunds for a company that we don't operate. Any commenter that has an issue with Gravity Blanket has been referred to the correct email to handle that issue: email@example.com.
Looks really comfortable guys. Perfect for my back. And so simplistic. It could be an Apple standard product :)
@ana_mouratidou hey Ana - thank you so much for your support and your flattering design comparison :) It truly is an incredible feeling to sit in a Moon Pod!
GO AWAY FROM THIS PROJECT. I backed up their first kickstarter project (Gravity blanket) and here is my experience:
- delay in delivering the product
- customer support not answering
- product not respecting the description. Size is too small and they didn't even notice us by mail or anything.
I told them that by law you have a month to return product and get a refund and they invented something so I couldn't do it.
I have lost my money and worst, I will not backup any more projects on Kickstarter because of them.
I am not used to comment on PH but I was so disappointed that I don't want any more people to lose their money.
Looks really cool! I wish the video showed how stable the reclining/sitting position is - it always cuts away a little too soon.
For anyone who wants to enjoy the zero gravity experience in the meantime, I highly recommend looking up the zero gravity patio chairs on amazon. Only $50, and comfortable enough to fall asleep in. I do most of my work in one, and it's wonderful. Less versatile than this bean bag, but no reason not to have both :)
I like it
Don't. believe that it. Has all the medical benefits it claims.
@sherri_craig Thanks for the comment. We made no claims about Moon Pod, just that we think users feel amazing and relaxed when using it! You will no doubt feel more relaxed -- we do, at least :)
Additionally, we mention that we designed it around the idea that it simply mimics the sensations of flotation therapy.
John uses his last Kickstarter as justification that he can be trusted. He claims his last backer was 100% fulfilled. I can't tell you the efforts I took to get them to hear me that I never received a blanket - but I NEVER received a blanket. So it is NOT 100% fulfilled. It is NOT. He is also backing this the same way with stress, health, and anxiety. I am a social science research professor. He HASN'T done actual research to make these claims.
Hi @lorenb1 - this is a separate company from Gravity Blanket. I'd like to reiterate that.
However, I'd like to help you resolve this issue. Can you please our team (Moon Pod) an email at firstname.lastname@example.org ? From there, we can see if we're able to contact the team at Gravity Blanket to help.
Additionally, the only claims we make about the product specifically are that you feel relaxed when you use it.
We'll be on the lookout for your email to see if we can help.
@moonpod @gregmschwartz Maybe not the same "company" but the same guy who is using his "success" on Kickstarter last year to promote it. So if you want to detach from that Kickstarter.. don't bring it up in your Kickstarter campaign. Also, talking about "researching stress and anxiety" in any capacity.. is trying to suggest something. You know what you are doing. I am just trying to protect consumers from making the same mistake I did.
@lorenb1 Hi Loren - I certainly understand your concern, and I'm sorry about your experience with the Gravity Blanket.
While the creator is the same, we are taking an entirely different approach to this project with a new team.
We love the Moon Pod product. It makes us and everyone who has tried it more relaxed. We are excited to deliver the product to our backers, and will do so as soon as we're able to!
You’re still lying.
When I finally got an answer from gravity blanket, all they said is that they’ll get back to me.
The zipper came completely off in less than a week. I’ve reached out to them more times than I can count via fb messenger, the email addresses they listed to contact them on Kickstarter, and in Kickstarter comments. No matter how many times I try to get them to fix this defective product, they never even bother with a reply.
This guy has no clue how to run a business, and it shows. Countless numbers of backers are still without their blankets or refunds, and many others received defective items. John has done nothing to remedy this. He thinks just moving on to the next alibaba resell crap will somehow wipe the slate clean.
I hope everything you ever try to do in the future crashes and burns after how badly you burned so many of your original backers.
And nice job getting alibaba to take down that link. I imagine it went something like this:
“I’m going to have to cancel my very large order from you guys if you keep this up on your site, as Kickstarter will (justifiably) freeze my campaign.”
So, knowing you’ll be making a big order once the campaign ends, they took it down. I’m sure it’ll be back up once this campaign ends.
@dawn_henke - we're sorry to hear about your experience with Gravity Blanket.
Additionally, Moon Pod doesn't produce products from vendors on Alibaba. If you looked at the listings, it was clear that the vendors took our entire kickstarter campaign page and put it on their vendor listing site.
Because our amazing backers noticed so quickly and alerted us, we were able to notify the infringing vendors to have their fake listings taken down immediately.