ChatWhale - Product Stars
Best products of July 2018

ChatWhale

Use Faceboook Messenger to gamify your customer loyalty.

Upvotes 930 PH Page >
Nabeena M
Nice work Ian! Love the concept - are you looking to grow the types of gamification tools businesses can offer? i.e. Stampcards as well as scratchcards?
Ian Naylor
Maker
@nabeenam yes this is effectively a beta launch. We've been working on this product since last year. We've created a base for lots of different types of engagement, but were keen (impatient) to get something out, to get some feedback on where our customers would like to see it go... From your perspective, what would you like to see...?
Nabeena M
@iannaylor ultimately it would be great to see some kind of points based program where if a customer tags themselves at the business location, shares a photo, adds a review etc they can earn points - initiating the chatbot to update the customer on no. of points they have and what their next reward might be!
Ian Naylor
Maker
Some great suggestions @nabeenam I love it! I can see our dev team is going to be busy from some time to come. The next update we were going to add was around incentivising sharing of offers, to aid organic growth... Would you find that useful...?
Nabeena M
@iannaylor would that work with your scratch cards? Allowing customers to try again if they share your business page for example?
Ian Naylor
Hunter
yes @nabeenam thats the exact use case we had in mind to start with. So a business could have low odd of winning, with a few retrys only, then earn more retrys by sharing to friends etc. Do you think that would be useful for your business?
Izaak Crook
Hey, I love the idea of gamifying our customer engagement, but what controls does ChatWhale have to automate this?
Ian Naylor
Maker
Hey @izaakcrook - thanks for the question! ChatWhale allows you to automate the whole process. First you can add content rich welcome and greeting messages, as well as add messenger persistent menu's, to link to your most important content. Secondly, with the loyalty scratchcards, you can set the number of plays a user can have, the win ratio, how long till they can play again, as well as automating sending re-engagement messages to users, when they can play again! Hope this helps, please let me know if you have any other questions.
Soulscape
Hi Ian, can you use this tool to push out offers to all your existing Facebook Page followers?
Ian Naylor
Hunter
Hey @tosoulscape - thanks for the question. Yes ChatWhale has full broadcast function, so you can send to all your users, or you can create groups and send just to them. Messages can also be scheduled and sent out at later date/time.
Soulscape
@ian_naylor music to my ears!
Cecille Grey
@ian_naylor @tosoulscape ha! Was totally thinking the same thing when I read this.
Werner Geyser
Looks really sleek, going to give it a try!
Ian Naylor
Hunter
Thanks @wernergeyser would love to hear your feedback, its still early days for ChatWhale, so you can play a part in helping form it!
Davis Baer
Nice work Ian :) What was the inspiration behind building this?
Ian Naylor
Hunter
Hey @daviswbaer thanks for the question. It was really born our of frustration from one of the other SaaS business I run, where we wanted to provide a fun customer engagement experience, and not being able to find one. Do you think this is something you would find useful ?
Kevin Harrell
This looks really useful, do you have any plans for offer any Lifetime subscription deals by chance? Maybe through AppSumo?
Ian Naylor
Maker
Hey @kevinharrell yes that is definitely a plan, but will be in the hands of the AppSumo gods when/if that will be :)
Kevin Harrell
@iannaylor Oh awesome! Definitely looking forward to that :D
Ian Naylor
Hunter
@kevinharrell - cool will keep you in the loop!
Ryan DiMascio
@kevinharrell @iannaylor I'm in a Facebook group for Lifetime Tech Deals that houses many AppSumo regulars. They gave a TLD on Content Studio even before AppSumo did. I could definitely get you in contact with the group admins if you'd like!
Ian Naylor
Maker
@ryandimascio sounds interesting, an intro would be great
Kevin Harrell
@ryandimascio Yep that would be great
Cecille Grey
This would be so useful for running quick giveaways!
Ian Naylor
Hunter
@cecillegrey yes the scratchcard function could be used to gamify giveaways, and you could use the broadcast features to promote to your base. Would this be something that would be useful for you...?
iNailHer
how long is the free trial for?
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