Suttna - Product Stars
Best products of September 2018

Suttna

Keep every team member in the loop

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Shreyaa Ratra
@santiagodoldan, Congratulations for your product launch :) Random thought if you have started with sales: Target companies who are hiring for different positions on part time basis or for remote location. Will be an awesome fit for you.
Olly Meakings
@santiagodoldan @shreyaa_ratra Hey! How / where do you target by hiring?
Martín Fernández
Maker
@santiagodoldan @shreyaa_ratra Thank a lot for the feedback! Your thought seems very interesting to me, I've never thought about that strategy. Will try to see how to test it out 😃
Olly Meakings
@santiagodoldan Hello Santiago 👋 As someone who has managed and worked in distributed teams I really like the idea of a Slack Bot for standups. I like you product but I think you could simplify the language on your landing pages to clearly focus on this use case, which would be your easiest win in terms of new customer acquisition. Some thoughts: * Why call it a checkin if it's basically a standup? * Change 'In the roadmap' to 'Coming soon' and de-prioritise these visually * Could you AB test different landing page headlines? // Over 100 distributed teams use Suttna to automate their standups over Slack // Scrum masters. Save 10 hours a week by automating your standups // Easier and more powerful standups with Suttna // Standups on Slack. Suttna does it for you // Schedule, run and visualise standups on Slack. Try it free today // I can automate your standups in seconds. Try me free today * Could you showcase credibility: - Number of teams using the product - Total number of Suttna standups run so far - Customer testimonials - Total hours saved by customers of Suttna * Could you visualise how I see the answers from other standup participants * The How It Works page is very dense and 'assist' is spelt wrong in the first paragraph. Focus first on the stages of the customer experience using the product: * Integrate our powerful Slack bot in seconds * Participate in your first stand up, wherever you are * Instantly visualise your team's progress any time * The quickest and slickest standup for distributed teams. Guaranteed Then dig into the technical functionality below this, focusing on most common actions first. Potentially have a different page for Slack Vs Microsoft Teams. Reading and interpreting the integration info for both platforms concurrently reduces clarity. * Pricing: Is the free plan one checkin per day or per billing period? How long is the billing period?
Ramesh Ghimire
@santiagodoldan @helloitsolly Hello @helloitsolly could you give me similar feedback on www.doctual.com ?
Roman Eaton
@santiagodoldan @helloitsolly agree, Slack bots are really valuable now, but they (Slack) also do it inhouse.
Martín Fernández
Maker
@santiagodoldan @helloitsolly Thanks a lot for the feedback! We named the concept "checkin" and not "standup" because we wanted to be more of a generic tool than a standup runner. Actually, we have a lot of customers that use Suttna but not in the "standup" classical way :). All your landing/marketing changes seem very intelligent! We actually have been trying to do some changes on our landing page and other visual components like marketplace images but nothing to show yet. Regarding your pricing question. You can only have one active checkin on the free plan. This means that you can configure only one "standup" in a channel and run it as much as you want. The checkin it's not tied to the billing cycle at this moment. You can create one, delete it and create a new one. Billing cycles for PRO users are monthly. Some customers have opted for yearly cycles that we also support. We definitely need to improve the landing page, tons of things we are not communicating. I'm going to send all this valuable information that your provided back to the team :) Thanks again for taking the time!
Santiago Doldan
Maker
@helloitsolly @bilby91 Fixed assist typo, thanks and like Martin said, getting feedback like this is really helpful for us :)
Olly Meakings
@santiagodoldan @bilby91 "We named the concept "checkin" and not "standup" because we wanted to be more of a generic tool than a standup runner. Actually, we have a lot of customers that use Suttna but not in the "standup" classical way :)." Your most common use case and easiest path to acquisition is people who currently run standups or who are struggling with standups in a distributed structure. Directly addressing this will make your copy deeply resonate with the majority of visitors. Your more generic language ("use it how you like") puts the responsibility on the user to interpret how they can apply your functionality to their process. A few options * Create a landing page focused on standups and use consistent messaging in your paid user acquisition * Talk about standups and then gracefully introduce other use cases * AB test and see which landing pages convert better. Consider a service like Instapage for this. Regarding pricing: I think the language is confused here. * You need to be clear that "one checkin" is actually a recurring event. * You can't refer to a "billing period" and not make it clear how many days that is. * Rename "Reporting Web Application" something like "Web interface" * Define "priority customer service" as "Email support in less than three hours" You're using a lot of internal company lingo that makes a lot of sense to you, but is meaningless to users and requires inference and interpretation. Keep it simple.
Simon Bromberg
Typo in: "All in the comfort of you messaging app"
Santiago Doldan
Maker
@shimmb Fixed, thanks :)
Jeremy Laskar
Heya, this is cool! It reminds me of the open source standup bot I created for Disqus: https://blog.disqus.com/open-source-project-management-tools https://blog.disqus.com/hs-fs/hubfs/standup-helper-demo.gif Hoping this can give you some ideas around future UX for your product!
Santiago Doldan
Maker
@webrender_ Your bot looks really nice, good job :). We discussed some time ago adding some nice features of Slack, but we ended deciding to keep our bot simple and based on conversations, that way we can make it work in other messaging clients without any effort, currently it works in Slack and Microsoft Teams, we are also planning to integrate Suttna in other clients really soon. Do you use other clients than Slack or Disqus?
Jeremy Laskar
@santiagodoldan Thanks! Nope, I just use slack - I meant that the product was actually used by the disqus org while I worked there. Good luck!
Evan Palmer
I like the convenient simplicity of this product- will definitely aid teams that work remotely!
Santiago Doldan
Maker
@evan_palmer1 Hey, thanks, that's our idea, to keep the bot as simple as possible, based on conversations.
echoes2099
on my team, a problem we have is that daily video stand-ups are too distracting, while slack stand-ups don't have enough context. so we've gravitated towards a 60-40 split.... sixty percent of stand-ups are via slack and the remaining are video. also, we encourage people to err on the side of verbosness. and a simple slack bot remimds us to post statuses. we also organized ourselves around small teams. I'm wondering out loud... and not trolling at all, but why would a team like mine need a tool like this?
Martín Fernández
Maker
@echoes2099 Hey, you are making a totally understandable question, far from trolling :) I think that you are right on the distraction aspects around video standups. I would also add that to the distraction aspects the lack of efficiency that generally this type of standup have. Doing written standup generally optimizes time and content. In order to answer your question I would like to define "simple slack bot" as a Slack remind/Calendar reminder. Suttna will let you customize and standarize how you collect the information from your team members, it will give structure to it. Suttna can do follow up on each team member and remind them they have a pending standup, making it hard to forget. Suttna will send an email to every interested party every time a standup has finished. We have customers that let Suttna send emails with the standup information to users that don't participate on it. Aside from those aspects you are able to query and visualize every standup in our web application, searching in the chat for old stuff is generally time consuming. We are working hard to ship new features and get feedback on every opportunity that we have. Thanks for taking the time to look at Suttna!
echoes2099
@bilby91 yea that's why i had mentioned we have small teams---small teams makes consolidated emails cool but a nice-to-have. You're definitely right about slack search generally sucking. We have a related problem because slack also doubles as a Q/A knowledge repository---how do I do X? First do Y.... Stackoverflow's private repos really excited us but I don't think anyone's made the jump yet.
Itai Marcipar
Nice!
Zara Namalyan
Cool!
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