Hey everyone, Nick here from DragApp.com.
Help Desk tools work for big companies, but small companies look for simpler alternatives. Drag for Teams is a Shared Inbox allowing teams to manage shared accounts such as support@ or sales@, right inside Gmail, in Trello-like boards.
We think that email is broken. We also think that using third-party Help Desk tools like Freshdesk, Zendesk or Groove is not needed if you’re a small company.
(Rocket) Drag turns Gmail into an organized, shared inbox instantly. We're officially launching Drag Team on Product Hunt today! (Rocket)
We have 30,000 users and some super-cool companies such as Uber, AirBnB, Spotify and Netflix to make their inbox awesome.
Now it's time to share Drag Team with everyone :)
I'd love your feedback on Drag Team. We've made it a more powerful experience where you can:
»Share emails like support@ and sales@ with your team
Manage a shared email account like support@ and sales@ from inside Gmail. Delegate emails, add and keep track of tasks with your team.
»Turn your inbox into personal boards
Turn your inbox into multiple lists (we call them boards), in seconds. Create customized lists and organize your inbox by drag ‘n’ drop.
»Turn your inbox into shared boards
Work with your team to reach inbox zero inside a shared inbox. With Drag you can set up your team to see and reply to inbound emails and get things closed, faster.
We have a really active community also and here's our 12-month Product Roadmap: trello.com/b/41FGtlod/drag-public-roadmap
We're here all day to answer questions so please let us know!
@nptimms the Drag team has done a great job of making a Kanban style tool that feels native to Gmail while adding useful functionality for individual users and small teams alike
@lsherman thanks there is still loads of cool things to come, bear with us :)
when it was just "Trello in Inbox" I played with it but was not sold. Now if I can share files in my inbox - it really has more value to me
@akrasna thanks for considering us again :)
It's really a transformed tool now in terms of collaboration with team. However, I fully acknowledge that we have a very long way to go! Appreciate the time to review again.
The big value for us is the 'chat' on emails also. Have you tried?
Cool product Nick!
@stefano_pisoni Haha, thanks Stefano. JotURL looks super-cool too (and great campaign performance on PH). How big is the team?
Thanks, @stefano_pisoni, Really motivating to see happy users like you :) Any feedback let us know!
It's a great tool. Helped me a lot in email management. Thanks team !
@tran_duong thank you! Are you using to manage sales enquiries or customer support/other?
@tran_duong you are more than welcome! Thanks for the comment, glad to hear that we have been helping you be more productivity :)
It's a miracle.
But at the moment I can not use this product, why?
1. It does not support Cyrillic (although some of the letters are displayed correctly)
2. I have the mail divided into "Primary", "Promotions", "Updates", and when you connect Drag, then the letters from all the tabs drop in To Do. Is Drag have any filters for this?
I like the idea of this product and I look forward to using this product.
@mrykin_pavel haha, a miracle is an awesome description! I believe @dudabardavid1 is speaking with you on how / when this will be in place for you :)
Hey @mrykin_pavel yeah I remember your case with Cyrillic, bear with us as this will be supported soon :) About your second point, this is easy: Drag is synchronized with your Primary inbox, which means that if you enable the Gmail tabs (Social, Promotions, etc), those emails will go to separate tabs in Gmail and thus won't load into Drag. If you are receiving them in Drag there is definitely something wrong and I can check on it, is this your case? Looking forward to having you in the team as well :) thanks
@dudabardavid1 yes, is my case :(
Can the emails be separate at the moment they come?
If they are already in the mailbox and are broken up into groups, then they merge into To Do?
@mrykin_pavel yes they definitely can be separate. Please email me at email@example.com and let's schedule a screen sharing session to check on it!
Pros: Simple to use for all users to quickly adapt to it. Very affordable
Cons: Would love to see a shared inbox without kan ban boards not all users like this.
This is a game changer for any business using Gmail trying to manage emails.
Hey @carlo_ferrara valid feedback, we have heard from other users as well and we are preparing something sweet for you, bear with us! Thanks
Really excited to see Drag's release for team usage. Looking forward to try it out as well as spread the word with my co-workers so they can also simplify their email experience :)
Hey @diskevich thanks for the support we will love to help you and your team be more productive at work :)
Excited to check this out! 🙌🏽
@mdorsett great! Let me know if you need anything we are always available for our users :)
Heather M. Parrish
Indespensible. As busy Executive Assistant to CEO and market research analyst for Business Development, keeping the torrent of emails sorted and priorized is imperative. Doing it as quickly and easily as possible is life or at least job saving.
@heather_m_parrish Heather, Indespensible is a strong word!!!! Thank you so much. Great to hear that it's working with you and CEO :)
I feel that some of the best designed products are simple. Products can easily get over bloated and over focused on a specific set of tasks and or ways to doing things.
Drag is a simple tool that does not make you format your process to the way it works. You format it to work the way you want it to. Because of this it can work great for many different people in many different situations/roles etc.
I've been using Drag for quite a while and love it! Saves so much time being able to organize my emails and notes and turn them into project tasks. I've found that it is has been helpful equally for larger projects as well as day to day task requests that come in. Saves me loads of time!
I have used the Teams portion a bit and love it so far. For me the teams version is a perfect application for managing the day to day tasks with others. Instead of having to delegate requests that come in, others in the team can just jump in and work on requests.
Negatives: I've seen some bugs and UX issues come and go (fairly minor) but it's a fairly new and growing product so I have been ok with this, assuming that it will only get better, which it keeps doing on a fairly frequent basis.
@aaron_payne thank you so much for such a personal and detailed review! Users like you motivate us to keep building the best product we can :) Bear with us as we make Drag better and better for you!
Great tool for email management.
@launchbeast thank you so much!
This has been a great experience working within the "new" email inbox as the team at Drag has grown the capabilities of the extension. The great feature that I see about Drag Team is that it allows you to define your own team as you grow. Boards are the new task lists. Email disruption is good.