Paul from Continually here. We're a small team and are super excited to be sharing our story with the Product Hunt community today :)
Our goal is to help you convert more website visitors to customers, by making it easier and quicker for them to get what they're looking for.
Talking to people over live chat is cool, and we know there are some great tools out there to do that. The challenge we see is that not everyone is able to respond in real-time.
And as a user, I find it really frustrating when there's no-one there to reply or it takes forever to get an answer.
So we're building Continually for a future where automation is something that every sales and marketing team can use.
Things that Continually is great at:
🕑 answering questions out of hours or across timezones
📅 helping visitors schedule meetings and book appointments
🤔 discovering what your visitors are really interested in
👀 sharing images, videos, gifs and other content when visitors engage
We'd LOVE to hear your feedback especially what you think we could do better.
@paulmckeever That's pretty cool! I've seen chatbot platforms around, but I like the idea of being able to answer questions & schedule meetings out of hours :)
@tcodinat thanks, Toni! Being able to help people even when you're not there was a big part of what lead us to building Continually :)
Congrats on the launch guys!
Continually looks like it could solve a real problem for my team so I'm looking forward to trying it out.
I have a question... Is it possible to jump in and live chat to a lead with Continually?
@shylands great to hear that Continually could be useful at Yomo 🙏
We don't offer live chat. For now, we're focused on automation and helping visitors get useful responses in the conversation flow.
Getting the mix right between automation and human response is something that's really important to us. So we'll definitely keep looking at that.
We found that live chat didn't work well for some of our beta users. What they told us is that even when they were in the office it was hard to reply quickly enough.
You can read more of how that change paid off at: http://continual.ly/customer-stories/the-leads-agency/
We know there's value in talking to a person directly, which is why we've built features like calendar integrations. For businesses that have the bandwidth to handle it, we want to help visitors get talking to someone as quickly and easily as possible.
Hey Paul, looking at your product it wasn't clear to me what the pricing and business model is. Can you please share?
@footer the business model is a monthly or annual subscription: http://continual.ly/pricing/
Because we ❤️ early adopters, we're offering 50% off paid accounts if you sign up before August 31st.
There's a free trial to help you get started and a limited forever free plan too.
@paulmckeever Thank you. I would recommend adding the pricing page on top, as myself (and I'm assuming many other visitors) will leave the page if I don't find the pricing info within a minute or so
@footer that's really helpful, we've done that now!
Congrats on the launch folks! Looks like you've done a great job on demystifying complex conversation trees through an intuitive UI - I'd love to hear more about that process :)
Looking forward to having a deeper play with it, best of luck Continually team! 🙏🏻
@jordanmoore Cheers, Jordan 😊 🙏.
We think automation should be something anybody can take advantage of — not just technical people. This is how we arrived at the flowchart drag & drop pattern and conversation templates, which we'll be sure to add to when we have more data on usage.
We've also spent a lot of time over the last few months testing the product with early pilot users and iterating on the conversation builder specifically. We think there's lots of scope for it to get better too, so looking forward to your feedback :D.
Al Ramich (CEO loomi.ai)
Have not tried it but can see the benefit. It is becoming an expectation that all web apps offer live chat and for small teams that do not have the budget to have 24/7 people coverage, this offers a way to achieve something similar. Good luck going forward and congrats.
@loomiassistant Hi Al! Thanks for the comment 😀 . We couldn't have said it better ourselves
We've had some early positive feedback from businesses who have tried live chat, because as you said, it's a basic expectation — but couldn't do it well enough to be helpful to their visitors. This would leave the business and their customers frustrated.😞
Some of our early users have told us that by knowing they're responding automatically, it reduces that anxiety of having to always be online and replying.
Thanks for the good luck wishes! 🙏
Congrats everyone! Looks like a really interesting and simple approach. Best of luck!
@paddydonnelly 🙏 really appreciate the feedback and the support.
Hey Paul, is your USP only sending notifications to people whenevr someone interacts with the chat box? How's it different from intercom or others out there?
@dev_parashar our differentiation is better support for automation, and a focus on sales & marketing rather than customer service.
Intercom is a great product and we have huge respect for the team there. If you have people who can respond quickly then it works well.
Not everyone has the bandwidth to respond immediately. If you're a solo founder or small team, you might have competing priorities. And in bigger companies, it can be too expensive to have highly skilled people available to respond.
We think that there's a lot of scope to use automation to complement human talent and make your team 💪 with technology.
As well as automatic replies, we integrate with other parts of your sales & marketing stack like
• calendars for appointment booking
• rich lead profiles to save you time when customers get in touch
• notifications across email and Slack
We think these features will all save you a lot of time.
Also - you can use custom messages as well as the chat notification 😎
Congrats on the launch!
I liked the really simple and clean interface :) You've done an amazing work in simplyfing the conversion process on B2B sales. Thanks :)
@jonathan_prezman that is very kind of you 🙏
Very cool concept - almost like a chatbot for email leads! I really like the drag and drop automation. The UI is giving me Yahoo Pipes flashbacks (which was a product ahead of its time).
@justinotherjohnson love a bit of Yahoo Pipes. I built my university final project using it (a very long time ago) 😄.
Thanks for the kind words on the concept and the UI.
I'd love to hear if there's anything you think we could do to make it more useful. 🙏
Congrats on the launch, always an awesome feeling, enjoy it!
One question: Have you talked with end users (the visitors on your customers websites) and how they feel about the robot interaction? I am super interested in what those people feel/think!
@nikstep we think end users like it 😁 based on what we've seen and heard. Would love to get your perspective too.
There's some good research that shows when users find it hard to get the information they are looking for, people are happy to use chatbots: https://www.mycleveragency.com/media/download/0c44f0c083879818a0d2347ab948752b
I think the key is to use automation for user goals where it can be most helpful, and route questions that need human intervention to a person as quickly as possible.
That's why we designed the experience around a flow of structured questions, rather than relying on processing natural language, so there's less scope for things to become frustrating.
It can still be an intelligent experience by using the visitors context + multiple choice questions to direct them to what will be most helpful.
I personally use Continually (a little meta I know) when people want to book meetings at https://paul.continual.ly and the comments are very positive.
Let us know what you think of the service!
Fascinating product. It strikes me that even the planning of these dialogues would create lots of residual benefit for an organization - understanding objections and friction with potential leads right through to training around customer mindset when they make contact. I'm thinking also an iterative approach could help orgs to learn more about their customers - are analytics or reporting part of the app?
@monro that's a great insight, Rick. We definitely find that an iterative approach is a lot easier to adopt because you can get feedback quickly.
Most users tend to start with simple, well understood flows where there's lots of scope to improve the experience. Like helping people who've already decided to buy to get in touch and take the next step.
Then you can expand those flows, say to people who are still deciding what approach to take, make those journeys more engaging and find ways to engage people who otherwise wouldn't convert.
We already have reporting on the overall funnel. Analytics is a great suggestion!
Joao Perre Viana
I have been using Continually very recently but I immediately saw improvements in my communication on my website. It was extremely easy to set up and the support was also great. Great Job!
@joao_perre_viana that's great to hear! I love what you're doing with the Walking Mentorship and self-development 👍
Congrats on the launch Paul and team – looks great!
@neiltak thanks! We really appreciate the support :)
Hi Paul and David - good to see what you're up to since our paths crossed while you were at Typecast! I'm curious if you see this as a fit for an individual consultant like myself. I've just relaunched my site in an effort to bring a bit more focus as to why people might engage my services, and I'm intrigued by the idea of adding something like this as a conversation starter.
@jpamental 👋wow, long time no see Jason! I love what you've been doing around responsive web typography and variable fonts since we last spoke.
I think this would definitely work for you as an individual consultant. A big portion of the early users for Continually fit that profile. One of the challenges I remember about consulting work is that you have to prioritise the contracts you've agreed to deliver AND juggle new enquiries coming in 🤔
A simple welcome message to learn what visitors are interested in would be quick and easy to set up, and I'd be happy to help you set it up.
You can create an account by visiting the site yourself, but if you'd like me to run you through it just schedule a call on my page at https://paul.continual.ly
@jpamental 👋 hi Jason. Lovely to hear from you! Hope you’re doing great 😊.
Continually is perfect for individual consultants. Some of our early users are exactly that. Busy consultants who’s time is (literally) very valuable.
We’ve seen some of these users install Continually on their sites to qualify leads with a few basic questions before offering them a slot from their calendar — ensuring they’re spending most of their time on the best opportunities.
I’d be happy to show you around on a call sometime this week if you like?
You can book a time with me here — https://david.continual.ly/
Disclaimer: this URL is Continually in action 👆🏻
Thanks @paulmckeever & @itsdavidhughes ! I'll check it out more and book time with one of you later this week. (and thanks for the kind words Paul! Excited to have just launched a brand new site for my work using variable fonts this week :) )
Looks quite interesting! Will definitely give it a try :)
@narek_vardanyan thanks 🙏😁
Congratulations on the launch! Looking forward to using the tool, looks super easy.
@risiofficial thanks, Rishabh. Would love to hear your feedback!
Congrats to the whole team on the launch! As a conversation designer, I have probably used every chatbot tool out there so was super excited to check it out. It definitely stands out by presenting very clear use cases for the tool, which I think is great but at the same time the space is fiercely competitive and just getting crowded everyday and keeping that in mind, I have the following queries and suggestions:
1) At 100 Euros per month (monthly plan), it's not something consultant and freelancers can afford and is significantly more expensive than something similar like Landbot. So the question is, how is it different and significantly better than Landbot?
2) What is the advantage of choosing Continually over a Chatbot tool like Chatfuel/Dexter/Flow.xo/etc that allow one to create complex bots and integrate other services using webhooks?
3) Do you plan to add support for webhooks and/or integrations with services like Integromat and Zapier? If so, will that be available on the Starter plan?
4) Love the inbuilt templates. Is it too early to ask if you plan to add a template marketplace where folks like us can offer industry-specific templates and customers can purchase them for a one-time/monthly fee?
5) While I see this as a serious competition to Drift Bot which has quickly become super expensive, do you plan to add other features like Drift does or are you razor focused on providing what you already do?
I would love to offer more feedback gradually!
Looking forward to your response!
@irhymeth thanks, Arpit! We really appreciate the considered feedback.
I love the suggestion of a template marketplace! I've seen before how creativity and great ideas can come from anywhere, so we'll definitely be looking at this.
On the pricing, I hear what you're saying. We've seen our early users get great results from using Continually and believe that our pricing is competitive when you compare us to Intercom or Drift.
For now, we're focused on making sure as many people who sign up for Continually are able to go live with as little effort as possible and get value quickly. If you have any feedback on what your experience was like signing up I'd love to hear it.
Over time, we'll be adding more integrations for sure. I haven't used Integromat yet so thanks for the suggestion :)
@paulmckeever You're welcome Paul and I'm glad you liked the template marketplace suggestion. I signed up and while the process was decent, I didn't like that I receieved a separate email to set the password up, seemed like an additional step which wasn't necessary. Rest looks rad!