ScreenSteps - Product Stars
Best products of September 2018


Write better help articles for your support knowledge base

Upvotes 37 PH Page >
Ryan Hoover
So it's sort of like Buffer for help articles. I've experienced this issue at PlayHaven -- disparate documentation in internal wiki's, on the blog, on help center, etc. cc @grmeyer
Greg Meyer
@rrhoover yes, this is a definite need. Writing scripted "choose your own adventure"-style content for Help content is very challenging and currently limited to expensive systems. Managing the content chunks and not just writing one-off content is another challenge; versioning and maintaining this stuff with each product/feature release is also a headache. (Market opportunity ;)
Ryan Harmon
This is fantastic!

Training Software Designed To Enable Sales Teams, Support Centers, and Employees So They Can Do Their Job Right Every Day

Use ScreenSteps To Help...

Sales Teams

Create training courses that get your sales team up to speed on your latest product releases, customer trends, competitors, and internal processes. Use context sensitive help to enable your inside sales team while they are prospecting, working, and closing.

Support Centers

Create custom training courses so your support reps better understand who your customers are, what challenges they face, and what you expect. Use context sensitive help to enable reps so that they provide consistent responses to your customers.

Any Employee

Systematize your onboard training so that employees get a consistent experience no matter when they join your company. Enable your employees with checklists, job aids, and SOPs so that they do their job right, every time.

Training and Enabling Employees is Easy

ScreenSteps will help you get more consistent results in 5 simple steps...

Step 1: Create an internal "Google"

Before, during, and after your training, your employees will have questions. With ScreenSteps, it's easy create an online knowledge base that your employees can browse or search using keywords. ScreenSteps takes care of the hierarchy, search functionality, and viewing permissions so that you can focus on creating training materials that your employees can use when they need help.

  • Control viewing permissions
  • Built-in hierarchy for easy organization
  • Search includes article titles, text, and can include additional search tags

Step 2: Provide Checklists and Job Aids

Instead of handing out checklists and job aids on a piece of paper that employees will lose or throw away after training, use ScreenSteps to create checklists and tip sheets that employees can use during your training and after training. Your checklists and job aids are in your knowledge base so employees can easily find them, and they are web-based so employees can use them again and again without wasting paper.

  • Standardize your procedures
  • Add details in foldable sections under each checklist item

Deliver Training Materials Where Employees need them

Step 3: Put Them In Your Apps

With ScreenSteps, you can put your checklists and job aids in the cloud applications your business uses, with no APIs and no integrations. When your employees are in the Salesforce Opportunities object and have a question, they simply click on the Chrome extension to view your suggested content. Your article slides out with instructions so employees can stay on the screen they're working in.

  • Replaces PDFs and hard copies during hands-on training
  • Support users after training is over
  • Help is only a click away

Step 4: Replace Messy Welcome Emails

When you onboard new employees or roll out new features, you can skip the email with Word and PPT attachments, and dozens of links to training docs. Using ScreenSteps, you can organize your articles into a course and simply assign that course to employees. ScreenSteps will send out an email, track employee engagement and completion, and remind employees every time they visit your ScreenSteps knowledge base.

  • Systematize your training
  • Include images, tables, hosted videos, SOP checklists, etc.
  • Reuse your existing articles so that you never have to create a course from scratch

Know who is looking at your training and SOPs

Step 5: Analyze and Tweak

See exactly which articles employees are using, which courses are being completed, and which employees need a nudge. With ScreenSteps, you will never have to guess whether your hard work is making a difference.

  • Show your boss monthly reports
  • Employees can vote each article with a Thumbs Up or a Thumbs Down 
  • Compare employee performance to their usage of your training materials

Support That Is Above And Beyond

You guys have really spoiled us with support – it is so above and beyond what we’re used to from a SaaS product. It’s amazing. You just don’t find service like this with other SaaS products.

Use ScreenSteps for all of your company training and operating resources

Company Policies

Store your company policies and best practices in ScreenSteps so that when your employees have questions about leaving early on Friday or preparing for a client meeting, they can easily find your guidance.

Sales Resources

Manage your sales brochures, case studies, and scripts for overcoming objections in ScreenSteps so that sales reps can quickly find the right PDF, Excel Spreadsheet, or article when they need it.

Support Reps

Organize internal support resources in ScreenSteps so that your reps can quickly browse or search for answers, and respond to customers without missing a beat. Critical when outsourcing customer services.

Customer Resources

Create a knowledge base for your employees, and create a separate knowledge base for your customers. With ScreenSteps, you can create multiple knowledge bases for different audiences.

If learning technology is the only thing holding your employees back, ScreenSteps will help bridge the gap.