Delighted - Product Stars
Best products of April 2018

Delighted

Easy and beautiful NPS tracking

Upvotes 25 PH Page >
Ryan Hoover
@calebelston shared an early version of Delighted with me when it was a side experiment to his previous product, Mosaic. It's still in closed beta but happy to connect anyone here with him to get access. I'm sure he'd appreciate feedback from those in this group.
Hsu Ken Ooi
Caleb's a great guy. I used Delighted on the Seattle group right before I opened in SF. Got valuable and surprising feedback.
William Peng
Great idea. We look at this a lot in our investments as a proxy for brand quality, and some of our best investments have high NPS (Warby, Birchbox, Bonobos, etc.)
Nick O'Neill
How does this differ from some of the other apps like Qualaroo?
Nathan Bashaw
Hunter
Delighted works primarily via email surveys, rather than website popups
Daniel Jefferies
@rrhoover I'd love to get access to this. My current team tracks NPS heavily and always looking for ways to improve.
Ryan Hoover
@heydjeff - Happy to help! Intro'ing you to Caleb via email right now.
Kingsley Harris
@rrhoover Delighted is out of private beta, it's worth reposting to today's board.
Ryan Gilbert
@kingsleyharris Was just going to post this. Finally out after months in beta.
Caleb Elston
Howdy! We just rolled out the biggest update to Delighted ever, a new way to gather feedback on your website (and via SMS). Delighted Web makes easy to gather feedback directly on your website or in your web app. You can gather feedback from visitors even if you don’t know their email address or send through email and other metadata from the page to be stored with the feedback. All you need to do is add our JS snippet you add to your page to start gathering feedback. https://delighted.com/web & https://delighted.com/sms

The fastest and easiest way to gather actionable feedback from your customers

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

Work in a large organization or have unique needs? Contact our sales team

Show me again

Customers take a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard.

A Step-by-step guide

Choose how you will survey your customers.

Deliver your survey to customers via email, SMS, or survey visitors directly on your website.

Step two

Customers take a single-question survey.

Your customers will be asked a simple question and then share, in their own words, what they think of your experience.

Step three

Feedback arrives in realtime for you to explore instantly.

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

No tech knowledge needed

You can have feedback rolling in immediately without any engineering help.

Invite your entire organization

Your whole team is invited. Add as many team members as you’d like at no additional cost.

Prevents over surveying

You’re always protected from over surveying – no single person ever gets too many surveys.

Multiple Languages

Customers all around the world? We’ve got you covered with support for 37 different languages.

Route feedback instantly

With alerts you can route feedback to the right person or team in your organization.

Automate it all with our API

Our simple REST based API makes it easy to automate gathering feedback with Delighted.

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.

Work in a large organization or have unique needs? Contact our sales team